Welcome to the Helpdesk Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. You can also submit tickets directly via email by sending an email to Helpdesk@wbschools.us .

Featured Knowledge Base Articles

Airtame

Using Airtame on a chromebook

If this is the first time using Airtame, then you will need the app. Get the Chromebook app from this ...

Airtame is not showing up in list

There are four common reasons this can happen. 1. TV/Projector is not powered up. 2. Computer/Chromebook is not connected to the correct WIFI ...

Aristotle

How to setup Aristotle Educator Classroom

There are 2 ways of setting up a classroom in Aristotle the following instructions will walk you through it. Syncing from Google Classroom: If you ...

Canvas

Parent Access

Canvas Parent/Guardian Access can be set up by district staff. Accounts have been created for Parents/Guardians automatically in most cases ...

Chromebook Issues

Won't turn on or won't charge

First, check that: The charger or adapter cables are completely plugged in, both to your Chromebook and the wall.The power outlet is working. If your ...

Keyboard doesn't work

Many Apps and Extensions can mess with the behavior of the chromebooks. So the first step is to remove any unnecessary apps/extensions: Open ...

Sound doesn't work

Make sure sound isn't muted:At the bottom right, select the time.Adjust the volume using the slider.Check to see if there is a mute button within the ...

"Chrome OS is missing or damaged" Message

If you are seeing an error message that says "Chrome OS is missing or damaged" first try to restart your Chromebook by pressing and holding Refresh ...

Connecting Chromebook to Wifi

1. Click on the time 2. Click settings 3. Click the Arrow on Wi-Fi on the Network Settings Screen 4. Click on the arrow for "Known Networks". 5. ...

Google Accounts

Enabling 2FA (Two Factor Authentication/Verification)

Two-factor (2FA) or multi-factor authentication (MFA) is an additional security layer used to protect your accounts. We require all staff to set up ...

Printing and Copying

Printing in the district

We use a printer system called PaperCut to manage print and copy jobs in the district. On your computer, you can print to any of the copy machines ...

Printing from your mobile phone

You can print from your phone/computer by installing the Mobility Print app by visiting this website: http://earth.wbschools.us:9163/setup and follow ...

Printing outside of the District

Printing from outside of the district works when using a Chromebook or Windows computer within the Chrome Browser just like when you're in the ...

Staff Laptops

Setting up Fingerprint login

The Acer laptops have a fingerprint reader located on the touchpad. To set up this fingerprint scanner follow the instructions below. The ...

How to Toggle Auto Rotation On or Off

Windows 10 can automatically rotate your display if you have a convertible PC or tablet—just like your smartphone. You can lock your screen ...

Using the Document camera

To use the Document Cameras with the laptops use the "Visualizer" program. Open the program via the Icon on the desktop or by searching for it in ...

Welcome to the Helpdesk Support Center

Featured Knowledge Base Articles

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